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We have a 30-day return policy, which means you have 30 days after making your order to request a return, exchange or refund.
To be eligible for a return, exchange or refund, your item(s) must be in the same condition that you received them, unworn or unused, unwashed, and with all tags attached, and in its original packaging. You’ll also need the order #, receipt or proof of purchase.
To start a return, exchange, refund or for any other questions, you can contact us at info@therealtaino.com.
If your return, exchange or refund is accepted, the customer is liable for the return shipping costs, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The customer is liable for the return shipping costs.
We recommend using a trackable shipping method to ensure your return arrives safely.
Please inspect your order when received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive a wrong, damaged or defective item, please contact our customer service team immediately at info@therealtaino.com.
If the 30 days return, refund policy passed after making the order, we are not responsible for replacing the item or giving a refund.
We will provide you with a pre-paid return shipping label and instructions on how to return the item(s).
If the 30 days return, refund policy passed after making the order, the customer is responsible for the re-shipping cost.
Once we receive the damaged or defective item(s), we will issue a full refund or send a replacement item(s).
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Ineligible Items: Sale items are not eligible for return or exchange.
We reserve the right to refuse any returns or exchanges that do not meet our policy requirements.
We are not responsible for the shipping cost if the customer enters the wrong address. An invoice for the cost of the new shipping label will be sent and once we receive confirmation of payment, we will resend the order.
This policy is subject to change without notice. Please refer to our website for the latest version.
If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer service team at info@therealtaino.com. We’re here to help!
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